Free ground shipping on all products.

• • Upon placing your order Ananda will send a confirmation email including the FedEx tracking number.
  • The delivery, on average, is 5-10 Business days depending on location.
  • Your packages my arrive at different times due to FedEx sorting

Signature Required Delivery

• • At the time of delivery, your package will require an adult signature to be delivered. FedEx will attempt to deliver your order for three consecutive business days until the package is successfully delivered. If upon the third attempt FedEx is unable to deliver your package, FedEx will return the product to Ananda and we will initiate a return authorization.

Waiving Signature Required Delivery

• • Ananda is not responsible for replacing any lost or stolen product once we receive a delivery confirmation.

If your packages have arrived damaged please contact us immediately so we can provide a solution

We offer White Glove delivery at checkout (+$150 upgrade).

• • Delivery includes in-home set up and removal of packing materials.
  • Delivery on average is 2-4 weeks depending on location. The carrier will call or email within 1-2 weeks of order confirmation to set up a delivery appointment; an adult must accept, sign and be present for the entirety of the delivery.
  • Delivery and set up should take approximately 30-45 minutes if the set-up area is cleared and there are clear pathways from the truck to the installation area. If you have chosen the Haul Away Service at checkout, your mattress and box spring will be removed at the time of delivery.
  • The customer must clear an area roughly 10ft x 10ft for ease of set up and installation. All pathways must be clear from the truck to the room of choice for set up.
  • If you wish to use a bedframe, place it in the final desired location and remove any slats or railings.

Ananda Mattress 10-Year Limited Warranty

Ananda warrants that this product is free from defects in workmanship and materials and will remain serviceable under normal use and service for the limited warranty period, from the date of delivery to the consumer, subject to specific limitations and expectations subsequently set forth in the limited warranty.

This limited warranty covers any deterioration in the cell-structure of the material that causes the mattress to have a visible indentation greater than three-fourths (3/4) of an inch, not associated with a sag in the foundation, slats, box springs, or platform.  It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. Mattress meets the requirements of 16 CFR Part 1632 and 1633- Federal flammability (open flame) standards.

Mattress Cover Warranty

The mattress cover is warranted to be free from defective materials or workmanship for two (2) years from the date of purchase, under normal care and use. The limited warranty does not include fading, pilling, or shrinkage and is not valid where there is evidence of soiling or unsanitary conditions.

Limitations for Warranties

This limited warranty is valid only to the original purchaser of the product. You must provide proof of purchase for any limited warranty claim. Warranties are made only to the original retail purchaser and do not cover merchandise purchased or used, secondhand, or distressed. The limited warranty does not apply under the following conditions and circumstances:

• If the product is found to be physically damaged, burned, cut, torn stained, soiled, unsanitary or when product failure is due to cause of misuse or abuse.
• If there is damage to the outer fabric of the cover including wear and tear.
• If this product is used for commercial purposes.
• If the purchaser does not produce proof of purchase.
• If the purchaser finds the mattress does not meet their comfort preference.
• If the mattress is used on a frame or bed rails without a continuously solid support surface. The mattress is designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the mattress and user(s). This mattress warranty does not cover your mattress if you use it in a manner incompatible with that intended design.

Ananda does not warrant against mold. Please note the mattress should never get wet or be kept in an environment with excessively high humidity.

Ananda does not warrant that this mattress is suitable for any medical conditions or that it will protect the user against bacteria, viruses or other organisms.

The limited warranty does not cover normal wear and tear. Ananda does not warrant against normal increases in the softness of the foam material or a decrease in the elasticity of the foam material. Normal use will result in signs of routine aging. Slight body impressions may appear in the normal course of use, and some changes may occur in the support characteristics. This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacturer defect.

Failure to follow the manufacturer’s use and care instructions may void the limited warranty. All implied warranties shall be limited to the period of this limited warranty unless otherwise required by applicable federal or state law. Some states do not allow limitations on how long a limited warranty lasts, so consequently, the limitations may not apply.  

Proof of Purchase and Replacement

Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Ananda guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein.

In the event identical materials are not available to be used in the replacement or repair for the product, we the manufacturer, reserve the right to substitute other materials of equal or greater quality. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser. Proof of purchase and the date of manufacture of the product are required. The law label on the product will serve as a means of establishing the date of manufacture. Removal of the law label will void this limited warranty. A receipt, or canceled check, or other acceptable documentation can serve as proof of purchase.

The manufacturer reserves the right to refuse service when the product or cover is found to be physically damaged, burned, cut, torn stained, soiled, in unsanitary conditions or when product failure is due to cause of misuse or abuse.

Ananda Adjustable Base 10-Year Limited Warranty

FULL 1-YEAR WARRANTY: The Ananda Adjustable Base is warranted against defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser. During the first year, Ananda will repair or replace, at no cost to the original purchaser, any defective part This includes all authorized labor and transportation costs incurred with the repair or replacement of any parts found to be defective.

2 YEAR MOTOR WARRANTY: The Ananda Adjustable Base has a two-year, full replacement warranty, parts, labor, and transportation; on the motor should the motor(s) fail during the first two years of this warranty from the original purchase date.

5 YEAR WARRANTY: During year 2 through year 5, from the original purchase date, Ananda will replace any bed part, to the original purchaser, found to be defective. The part must be returned within fourteen (14) days of receipt of the replacement part(s) or purchaser may be subject to charges for said part(s) to include, but not limited to freight charges. Liability of Ananda is limited to the replacement of the defective part or parts ONLY with purchaser responsible for all service, installation and transportation costs of said part(s).

10 YEAR LIMITED WARRANTY: During year 6 through year 10 from the original purchase date, Ananda will replace, per the terms and conditions set forth in this paragraph, any bed part found to be defective. Purchaser shall pay 1 /180 of the current replacement cost of the defective part multiplied by the number of months, after the fifth (5th) year, from the original purchase date. This warranty applies only to replacement part(s). The purchaser may be subject to charges for said part(s) to include, but not limited to, freight charges. Liability of Ananda shall be limited to the replacement of the defective part(s) only with purchaser responsible for all service, installation and freight costs of said part(s).

ADDITIONAL TERMS AND CONDITIONS: Warranty does not include reimbursement for inconvenience, removal, installation, set up, loss of use, shipping, or any other costs or expenses not expressly covered in this warranty. This warranty does not apply:

• To damage resulting from misuse or abuse caused by the purchaser.
• To damage caused by the repairs or parts replacement by an authorized person.
• If the Ananda Adjustable Base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with procedures outlined in the owner's manual and warranty.
• To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
• To modification of the Ananda Adjustable Base without prior written consent by Ananda.
• To costs for unauthorized service calls for educating the consumer about the Ananda Adjustable Base or locating properly functioning power outlets.
• If the recommended weight restrictions are exceeded.
• If used in any environment or a commercial setting for which it was not intended. Some states do not allow the exclusion of incidental or consequential damages; therefore, the above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights. The Purchaser may have the other rights, which may vary from state to state. This warranty is valid in the 48 continuous states.

WORKING WEIGHT LIMITS: Although your Ananda Adjustable Base has been rigorously tested within the recommended limits in this publication, to maintain the highest quality standards, exceeding the recommended weight limits may void your warranty. The recommended weight restriction is 750 lbs. and is calculated to include the weight of the mattress.